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Understand the Rules That Cover Your Account

These terms set out how jurangan69 operates for eligible accounts in Indonesia — covering how we handle your data, what you agree to when you access the lobby, and what rights you hold over your own account.

Account Ownership RightsData & Privacy PolicyDANA, OVO, GoPay Wallet TermsJurisdiction-Dependent AccessContact & Request Paths

Explore the Lobby Read FAQ

ACCOUNT SECURITY POLICY

How We Protect and Manage Your Account Data

Your account data — including wallet identifiers for DANA, OVO, and GoPay — is stored under encryption and never shared with third parties outside the payment verification process. We retain account records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice. You can request to see what data we hold, ask us to correct inaccurate details, or request account closure through the support channels listed on this page. Login security relies on OTP verification sent to your registered mobile number each session, so your account cannot be accessed without your device.

Encrypted Data Storage

Account data and wallet identifiers are stored with encryption. No plain-text financial details are held on our servers after a transaction clears.

OTP Login Verification

Every login session requires OTP confirmation to your registered mobile number. This means account access stays tied to your physical device — not just a password.

Data Retention Policy

We keep your account records active while your account is open and for a standard retention window after closure. You may request a summary of what we hold at any time.

Correction and Closure Rights

If your registered name, contact detail, or wallet ID is incorrect, you can request a correction via live chat or email. Account closure requests are processed through the help desk form.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about how these terms apply to your account, need to request a data correction, or want to understand how a specific policy affects your wallet, our support team handles legal and account queries directly. You can reach us through live chat inside the lobby, by email at the address shown in your account settings, or through the help desk form in the account panel. We aim to respond to policy-related requests within a reasonable time and will confirm receipt of any formal data or access request.

Team online

Live Chat Support

Access live chat directly from inside your account panel. Available around the clock for account, wallet, and policy questions including DANA, OVO, and GoPay linking issues.

Email for Policy Requests

Send formal requests — data access, correction, or account closure — to the email address listed in your account settings. We confirm receipt and respond to each request individually.

Help Desk Form

Use the help desk form in your account panel for non-urgent legal or policy queries. Attach any relevant account details so our team can locate your record quickly.

How Our Terms Apply to Your Account

jurangan69 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on jurangan69, you enter into an agreement that covers how the lobby, wallet connections, and account data are managed on your behalf. These terms apply to all account holders in supported Indonesia regions and are written to be read alongside local

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law — not as a substitute for it. We do not make claims about legal certainty; what we do is describe our internal policies clearly so you know what to expect. Wallet connections through DANA, OVO, and GoPay operate under each provider's own service terms as
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well as ours. When you link an e-wallet for deposits or withdrawals, you confirm that the wallet belongs to you and that the account name matches your registered profile. We keep this consistent so that fund movements are traceable back to a single verified identity. Payments
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in Palembang and across supported regions are processed through the same wallet verification path — no separate rules apply by city. If any clause here conflicts with applicable local regulation, the local rule takes precedence. We update these terms when our policies change, and we notify
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account holders via the registered contact method before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Legal Terms

Below are the questions we hear most often about account rights, data handling, and how these policies apply to wallet-linked accounts in Indonesia. If your question is not covered here, use the live chat or help desk form to reach our team directly.

Yes, for all accounts in supported Indonesia regions. Access to the lobby and wallet services is subject to local law, and these terms apply wherever that access is permitted.

We hold your registered name, contact details, linked wallet identifiers for DANA, OVO, or GoPay, transaction history, and login records. You can request a summary at any time via email or live chat.

Yes. If your registered name or wallet ID does not match your current details, contact support via live chat or email. We will verify and update the record after identity confirmation.

We retain account records for a standard period after closure in line with financial record-keeping practice. The exact window is stated in the full policy document accessible in your account settings.

Our internal terms apply equally across DANA, OVO, and GoPay accounts. Each e-wallet provider also has its own service terms that govern how their platform processes your payments independently.

We notify account holders via the registered contact method before any policy change takes effect. Continuing to use the account after notification means you accept the updated terms.

Understand the Rules That Cover Your Account

How We Protect and Manage Your Account Data

Encrypted Data Storage

OTP Login Verification

Data Retention Policy

Correction and Closure Rights

Reach Us for Policy or Account Questions

Live Chat Support

Email for Policy Requests

Help Desk Form

Common Questions About These Legal Terms

01 Do these terms apply to all accounts in Indonesia?

02 What data does jurangan69 hold about my account?

03 Can I request a correction to my account details?

04 How long do you keep my data after I close my account?

05 Are the terms different depending on which e-wallet I use?

06 How will I know if these terms change?

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