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How jurangan69 Handles Your Account Data

Your account information — including wallet details for DANA, OVO, and GoPay transactions — is handled with strict access controls and stored only for as long as your account requires it.

Account data protectedDANA, OVO, GoPay transaction privacyYour data rights explainedContact us to request changesCookies managed transparently
jurangan69 How jurangan69 Handles Your Account Data
HUBUNGI TIM KAMI

Reach Us About Your Privacy Rights

Live Chat Open the chat widget from any page on jurangan69 and our support team will pick up your privacy or data query. Available around the clock for account holders.
Email Support Send your data access, correction, or deletion request by email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — to help us locate your records quickly.
Account Help Centre Log into your account and navigate to the Help section for self-service privacy options, including reviewing what data is stored and updating your contact details.
PRAKTIK KEAMANAN DATA

How We Protect and Manage Your Data

Data Handling

Personal and payment data — including wallet credentials linked to DANA, OVO, and GoPay — is encrypted at rest and in transit. Only authorised payment and compliance staff can access transaction records.

Cookies and Sessions

We use session cookies to keep you logged in and analytics cookies to understand how account holders navigate the lobby. You can adjust cookie preferences from your browser settings at any time.

Account Security

Each login is verified through an OTP step sent to your registered contact. Unusual access attempts — such as a new device or an unrecognised location — trigger an additional verification before the session is opened.

Data Retention and Deletion

We hold your account data only as long as your account is active or as local audit rules require. Once you close your account and the mandatory retention window passes, your personal records are deleted from our active systems.

Your Privacy Questions, Answered

Below are the questions account holders in Indonesia ask us most about how we handle their data. If yours is not covered here, reach us via live chat or email and we will respond directly.

We collect your name, contact details, and the e-wallet identifiers you link — whether that is your DANA, OVO, or GoPay account number. We also log device type and session data to secure your login.

Your wallet details are shared only with the payment processor handling your specific transaction. We do not sell, rent, or pass your DANA or OVO identifiers to third-party marketers.

Active account data is retained while your account is open. After closure, we keep records only as long as local law or our audit obligations require, then remove them from active storage.

Yes. Send a request via email or live chat with your registered account name. We will compile and share the data we hold on you, subject to what local law and your eligible region permit.

Contact our support team through live chat or email. For corrections, include what is wrong and what the right detail should be. Deletion requests are processed in line with applicable local regulations.

We use session cookies for login and analytics cookies to improve account navigation. You can disable non-essential cookies through your browser settings, though some account functions may be affected.