Reference

Read Our Terms Before You Open an Account

These terms set out what you agree to when you use jurangan69 — from how your account is created to how payments via DANA, OVO, and GoPay are handled.

Account creation rulesDANA, OVO, GoPay wallet conditionsEligibility by local lawAccount security obligationsService access terms
jurangan69 Read Our Terms Before You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Conduct Standards

Account Data Handling

We store only the account information needed to verify your identity and process wallet transactions. DANA, OVO, and GoPay details are held under secure conditions and are not shared with third parties.

Session and Login Security

Each login session is protected at the account level. If a suspicious login is detected, we flag the session and may request re-verification via the contact details on your account.

Data Retention Policy

Account and transaction records are kept for the period required by applicable rules. Once that period passes, inactive account data is removed from active systems on a rolling basis.

Requesting Changes or Corrections

If your account details are incorrect — including wallet type, registered name, or contact information — submit a correction request through live chat or email. We verify then update within our standard processing window.

TERMS QUERY CHANNELS

Ask Us About These Terms Directly

Live Chat Reach our support team via live chat on the platform. Available around the clock for account terms questions, wallet verification steps, and access eligibility in your region.
Email Support Send a detailed question to our support inbox. We respond to terms-related queries including account disputes, wallet condition clarifications, and DANA or OVO registration issues.
Account Help Centre Access the help section from your account dashboard to find answers about terms that apply to your wallet type — DANA, OVO, or GoPay — and how transactions are governed.

Common Questions About Our Terms and Account Conditions

These are the questions we see most often from Indonesia account holders regarding how our terms apply to their wallet, access, and account use.

These terms apply to every person who creates an account on jurangan69. Access is available where local law permits. If you are in a region where access is restricted, these terms do not create an entitlement to use the platform.

No. Each person may hold one active account. If duplicate accounts are found, we may suspend or close the additional accounts and review associated wallet transactions under our account integrity process.

When your account is closed, wallet details are retained only for the period required by applicable rules, then removed. Any pending withdrawals are processed to the registered wallet before closure is finalised.

We notify account holders of material term changes via the contact details on their account. Continuing to use the platform after a change is posted means you accept the updated version of the terms.

Contact us through live chat or email with your account details and the specific concern. Our support team reviews term disputes and will explain how the relevant rule was applied to your situation.

Yes. Withdrawals to GoPay, OVO, or DANA are processed to the wallet registered under your account name. Mismatched wallet ownership can delay processing while our team completes a verification check.